Our support services provide you with Qlik, AWS, and custom implementation support. IPC Global has a team of certified experts committed to providing a solution to any issue as quickly as possible and with the right attitude. We can anticipate potential issues, as well as provide proactive support and action, by continuously analyzing your environment. Our goal is to ensure your success with our team of experts with a stable, reliable, and secure environment.

Basic Support Includes:

  •  Telephone and Video Conference support from our expert team.
  •  Self-help resources with FAQs, submit and track support requests, access to license information, community, forums, webcasts, knowledge base and white papers.
  •  Product update coverage during standard business hours.

Enterprise Support Includes:

  •  Basic Support Services with extended coverage up to 24/7 for critical issues.
  •  Custom implementation support of Qlik applications and Windows environment.
  •  Case handling in accordance with business-critical SLAs, with priority routing to specialists or certified engineers.
  •  Release management to provide advice on product release and upgrades based on an assessment of your environment.

 

Contact Us

info@ipc-global.com
470-297-5028
4080 McGinnis Ferry Rd. Suite 1304
Alpharetta, GA 30005